Privacy Policy
Auto Vision Restore (“we,” “us,” or “our”) operates the website [autovisionrestore.com]. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, request a quote, book a service, or communicate with us. By using our website or services, you agree to the practices described here.
Information We Collect
Information you provide directly. When you contact us, request an estimate, or book a service, we collect the information you give us, which may include your name, phone number, email address, the service location or address, and details about your vehicle. If you approve an estimate or make a payment, related transaction and billing information is handled by our payment processor (see “How We Share Information”).
Information collected automatically. When you visit our website, our web server or hosting provider, our analytics provider, and our advertising provider may automatically collect limited technical information such as your IP address, browser type, device type, pages viewed, actions taken on those pages, and approximate location derived from your IP address. We use advertising cookies and tracking pixels as described in “Advertising and Remarketing Technologies” below.
We do not knowingly collect sensitive personal information (such as Social Security numbers, driver’s license numbers, or health information), and we do not knowingly collect personal information from children under 13.
Advertising and Remarketing Technologies
We advertise our services on Facebook and Instagram. To measure whether those ads are working, and to avoid showing them repeatedly to people who have already visited our website, we use the Meta Pixel, an advertising and measurement technology provided by Meta Platforms, Inc.
When you visit a page on our site containing the pixel, it may transmit to Meta your IP address, browser and device information, the pages you view, and certain actions you take on those pages, such as tapping a button to text us. Meta may associate this information with your Meta account if you have one, and may use it for its own purposes, including advertising and measurement across its platforms, in accordance with the Meta Privacy Policy.
You can limit or opt out of this collection in several ways:
- Adjust your ad settings in your Meta Accounts Center;
- Use your browser’s cookie controls to block or delete third-party cookies;
- Use your device’s advertising and tracking settings, including Apple’s App Tracking Transparency prompt on iOS;
- Use a tracking-blocker or ad-blocking browser extension; or
How We Use Your Information
We use the information we collect to:
- Provide, schedule, and perform our services;
- Prepare estimates, fulfill and manage your bookings, and process payments;
- Respond to your inquiries and provide customer support;
- Send you service and appointment-related communications (confirmations, reminders, quotes, receipts, and replies);
- Honor our warranty and maintain service records;
- Operate, evaluate, and improve our website and services, and understand usage trends;
- Measure whether our advertising is effective, and limit how often the same people are shown our ads;
- Request feedback and, with your permission, display testimonials;
- Protect our website and business and prevent fraud or misuse; and
- Comply with our legal, tax, and accounting obligations.
SMS/Text Messaging
If you provide your phone number through our website, a form, or by texting us, you may receive service- and appointment-related text messages from Auto Vision Restore, such as booking confirmations, reminders, quotes, and replies to your questions. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, or reply HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except with the aggregators and service providers that help us operate our text messaging program. All of the information-sharing categories described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text messaging services.
How We Share Information
We do not sell your personal information. Apart from the advertising technologies described in “Advertising and Remarketing Technologies” above, we disclose personal information only to service providers who process it on our behalf to operate our business, under confidentiality obligations, and only as needed to provide their services to us. These include:
- Payment processing — to prepare estimates and process payments;
- Scheduling, customer management, and messaging — to book appointments, manage records, and send service communications;
- Website hosting — to operate and secure our website;
- Advertising — to measure the performance of our ads and manage the audiences who see them; and
- Analytics — to understand website usage, if enabled.
We may also disclose information when required by law, to comply with legal process, to enforce our agreements, or to protect the rights, safety, or property of Auto Vision Restore, our customers, or others.
Data Retention
We retain your personal information for as long as necessary to provide our services, honor our warranty, maintain business records, and comply with our legal, tax, and accounting obligations, after which we delete or de-identify it. Website analytics data, where collected, is retained for a shorter period consistent with our analytics provider’s settings.
Your Privacy Rights
Depending on your state of residence, you may have rights to request access to, correction of, or deletion of your personal information, to obtain a copy of it, or to opt out of certain processing. We do not sell personal information. Our use of the Meta Pixel may constitute “sharing” for cross-context behavioral advertising under some state privacy laws, and you may opt out at any time using the controls described in “Advertising and Remarketing Technologies” above.
Bot Detection and Security
We use Cloudflare Turnstile on our website to protect against automated spam, bot activity, and malicious abuse. The collection and processing of this data are subject to the Cloudflare Turnstile Privacy Policy.
Do Not Track
Some browsers offer a “Do Not Track” (DNT) signal. Because there is no consistent industry standard for responding to DNT signals, our website does not respond differently to DNT signals. Our website uses the advertising technology described above, which may collect information about your activity over time and across different websites. You can limit this using the controls described in that section.
Data Security
We maintain reasonable technical and organizational measures designed to protect your personal information, including HTTPS encryption on our website and the use of established, security-focused service providers. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, please contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will revise the “Effective date” above and post the updated policy on this page.
Contact Us
If you have questions about this Privacy Policy or your personal information, contact us at: